More information
The government offers VAT relief on certain items used by the chronically sick or disabled if certain conditions are met. This saves a great deal of money so requires a brief declaration from you to be eligible for the discount.
Look out for the VAT Relief Icon 
The items eligible are labelled by Chums with an icon.The prices with and without VAT relief are shown on the website and catalogues so you can see how much you could save and which items qualify. If you want to know more about VAT relief or are unsure of your eligibility, please see our FAQs page or visit the government website here.
What is VAT relief?
VAT relief allows chronically sick or disabled people to buy eligible items at 0% VAT, saving a considerable amount of money. The simplest way of purchasing items eligible for VAT relief is to shop online, were you can answer a series of simple questions to see if you qualify and then the discount is applied at checkout. If you choose to order by phone or post, we will send you a form which you will need to complete and return back to us in order to be considered eligible.
Who is eligible for VAT relief?
You, or the person who will be using the purchased goods must meet the following criteria to qualify for VAT relief:
- You are chronically sick or disabled
- You are buying the products for your own personal or domestic use
Things to Remember
- Chums do NOT decide if an item is or isn't exempt
- The details you provide are strictly confidential. They can only be viewed on our secure private company network and will be made securely available to HMRC should they request.
- If you do not complete the VAT relief form, or if you are not eligible, we are obliged to charge you for the full VAT on the whole of your order.
- Not all products are eligible for VAT relief so even after the form is completed, if the products do not qualify for relief, the full price including VAT will be charged.
- There is no VAT imposed in the Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm), therefore VAT Relief will not apply in these areas.
- It is a criminal offence to make a false declaration.
FAQ’s?
VAT relief allows chronically sick or disabled people to buy eligible items at 0% VAT, saving a considerable amount of money. The simplest way of purchasing items eligible for VAT relief is to shop online, were you can answer a series of simple questions to see if you qualify and then the discount is applied at checkout. If you choose to order by phone or post, we will send you a form which you will need to complete and return back to us to check your eligibility.
You, or the person who will be using the purchased goods must meet the following criteria to be eligible for VAT relief:
- You are chronically sick or disabled
- You are buying the products for your own personal use
NB. There is no VAT imposed in the Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm), therefore VAT Relief will not apply in these areas.
A simple declaration needs to be made as to the nature of your disability or the disability of the person the item is to be used by. No proof needs to be shown at any time. We will only ask for the name, address and disability of the person the item is for.
You may claim VAT relief on behalf of someone else if they are the ones who will be using the purchased items. We will need you to complete the declaration and enter their details at the checkout to check their eligibility.
The following qualifies as being chronically sick or disabled:
- You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
- You have a condition that the medical profession treats as a chronic sickness, including (but not limited to) diabetes, dementia or Parkinson’s.
- You have a terminal illness
Temporary disabilities such as broken bones do not qualify as chronic disabilities. If you are unsure if your disability or sickness is acute or chronic, please seek medical advice, as Chums are unable to give medical opinions.
VAT Relief only applies to certain items, mostly in our Mobility section; these are items which have been designed and manufactured to assist someone who is chronically sick or disabled. The items that qualify for VAT Relief are labelled by Chums with the icon
If there are items that qualify for VAT relief in your basket, there will be a ‘Claim Now’ button, which will then take you to a couple of short, simple questions.
Following the completion of the declaration, the discount will then be applied if you are eligible.
Please contact the government website for further details https://www.gov.uk/financial-help-disabled/vat-relief.
If you have any further questions about your order please contact Chums on 0333 355 4455 or alternatively, you can speak to one of our team members on live chat
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