FAQ's

The catalogue code/ keyword search box can be found at the top of every page of the site, and allows you to search for an item using the product code of an item or a keyword.

The product code of an item can be found on the website or in our paper catalogues. The product code usually consists of two letters followed by three numbers (MT129 for example). To find an item type the product code into the catalogue code/ keyword search box and click go. A page showing all the details of your item should be displayed. If a page is displayed saying 'Sorry but we've been unable to find products matching your description' then please check you have typed in the product code correctly. If you still cannot find your item you could try a keyword search instead or browse by category using the top menu. When searching for items using keywords use words which are likely to be in the name or description of the item.

The main categories are displayed across the top of the website. For example if you hover over Menswear, we will show you all the sub categories within this main category like Trousers or Coats. Within each sub category you can filter down even f further. For example within Menswear >Trousers you may want to search for ‘Formal’ trousers’ only. You can browse around and click to view the product.

When browsing for goods you can refine your search even further by searching by colour or size for many items.

When you have found an item through browsing or searching, a page will be displayed showing all of the details for that item. If you decide you wish to order the item please select the correct colour (drop down box) and size (please note that all items have colour and size options). Clicking on the 'add to basket' button will add the product to your shopping basket. In your shopping basket you will be able to specify the quantity of the item required. If you wish to continue shopping, click on the 'continue shopping' link. If however you wish to buy the item click on 'go to checkout'

Please visit /offers. You will need to type in the media code found on the advert and then click on 'apply.'

Select size and colour if necessary and click on the ‘add to basket' button to add to your shopping basket. Please note that the offer price will only be applied once you have clicked on the 'add to basket' button and added the correct number of items to your shopping basket (if this applies).

To proceed to the checkout click on check-out.

a) Existing customers

Once you have arrived in the check out you will need to sign in. Existing customers can sign in using their email and password. An 'existing customer' is a customer who has used our on-line service before. If you are unable to remember your password, please click on the 'Click here to have you password emailed to you' link. Once you have signed in you will be given the option to change the card holder's address and delivery address. Once you are happy with this click on 'continue' to proceed to the payment section. In the payment section you will need to supply your debit/credit card details. Once you have entered these clicking on 'continue' will bring you to the place order page. If you are happy with everything clicking on 'continue' once more will result in your order being placed. A message will appear on screen thanking you for your order.

b) New Customers

Customers who are new to our on-line service will need to complete the new customer section on the sign-in page. In this section you will be asked for your email address and to create your own password and confirm it. You are then asked for your name and address. Following entering these clicking on 'continue' brings up a page for the card holder's address and delivery address. These are filled in automatically with your personal details, but can be changed if they are different. Once you are happy with this click on 'continue' to proceed to the payment section. In the payment section you will need to supply your debit/ credit card details. Once you have entered these clicking on 'continue' will bring you to the place order page. If you are happy with everything clicking on 'continue' once more will result in your order being placed. A message will appear on screen thanking you for your order.

If you select standard delivery our normal delivery time for items in stock is within 3-5 working days. Items delivered directly from the manufacturer may take a little longer. In exceptional circumstances please allow 28 days for delivery.
For an additional fee we offer an Express Delivery service of 1-2 working days for items in stock. This excludes weekends and Bank Holidays. Please note that items that are despatched directly from the manufacturer are not available on the express service. If this applies you will not be given the option of the express service at checkout.

If you select Standard Delivery and your item is in stock, your order will be delivered before Christmas providing it is placed before midday on Thursday the 19th of December. 

If you select Express Delivery and your item is in stock, your order will be delivered before Christmas providing it is placed before midday on Friday the 20th of December. 

Items delivered directly from the manufacturer may take a little longer and should be delivered before Christmas, although this is not guaranteed, if the order is placed before 8pm on Friday the 13th of December.

Every time you sign in you will be able to review the delivery address and change this to a different one if required. Please note, this cannot be changed for an order that has already been placed.

Standard Delivery charge for UK is £5.95, Scottish Highlands and Islands charge is £7 defined as postcodes within: BT, IM, ZE, HS, KW, IV, GY, JE, AB36-38, AB54-56, FK17- 21, PA20-80, PH15-50, KA27-28, TR21-25 - these are also excluded from our Express Delivery service.

Our delivery charges apply to the whole order and not per item unless specified, as some heavy or oversized items will cost extra for delivery – which is indicated by the extra delivery price shown with the description of these items. These items are also indicated in our catalogue with a lorry symbol.

Once we have dispatched your order if we have your email address on record you will receive a 16 digit tracking number. You may then track your order by visiting the Evri website. Please click here to track your order via Evri.

Alternatively you may prefer to download the Evri app (see next FAQ for details)

Customers with an online account may also track orders by signing into the my account section of our website and then visiting the track orders section.

Simply spend at least £50 in a single transaction and get free standard delivery to your chosen address. Please enter promotional code ‘50FREE’ at checkout. Please note that only one media or promotion code can be used per transaction.

Currently, we aren’t able to ship online orders for delivery outside the UK.

You will need to pay for your order with a valid debit/credit card or PayPal or Klarna.

Klarna Pay in 3 gives you the freedom to pay for your purchase in 3 interest-free instalments. Find out more here.

PayPal credit allows you to spread the cost of your order when you spend more than £300, click here to find out more

If you've got your card in front of you, turn it over. You'll see a row of digits printed over the top of the signature strip. The final 3 digits represent your Card Security Code.

In the unlikely event that you do not receive you order within the delivery time stated please contact our enquiry team on 08715 265 265 (calls cost 10p per minute plus network extras)

Once an order has been confirmed on-line, to cancel or change your order you will need to call the enquiry team on 08715 265 265 (calls cost 13p per minute plus network extras) who will be able to help if the order has not already been despatch. If you wish to cancel or change an order please allow 24 hours after placing the order before contacting us. Items already despatched can be returned (unused) with 30 days of receipt for a refund/ exchange.

Our Returns Policy over the Christmas period is extended as usual. Most items* on orders placed from the 18th of November onwards can be returned up until the 31st of January 2025.

*Please see our Terms and Conditions for exclusions and restrictions on returning certain items.

To return your goods you will need to return your parcel via an Evri ParcelShop or Evri Lockers. The Evri prepaid label will be attached to your invoice.  Return to an Evri ParcelShop – with all the convenience of popping to your local corner shop or swiftly dropping off at an Evri Locker.   ParcelShops are based in 7,000+ local businesses across the UK and open early until late, 7 days a week, so you can return your items at a time that suits you. With a range of 3,000+ Evri Lockers across the UK, you can securely return your parcel anytime, conveniently available 24 hours a day, 7 days a week. 

1. Complete the returns note included with your order and include it in your parcel.
2. Peel off the pre-paid label and stick it onto your parcel.
3. Simply take your parcel to any of the local stores offering Evri ParcelShop or Locker Service. You'll receive proof of postage and a code to track your return online. 

To find your nearest local Evri ParcelShop or Locker please visit  www.evri.com/find-a-parcelshop

Refunds will be sent back to the original payment method used when placing the order.

Replacements are usually processed within ten working days of receipt of the returns goods.

Click on the ‘Request Catalogue’ link which can be found in the footer of the website (at the bottom). Complete the form with your details.”

Please type in the product code for the free gift into the keyword/item search box at the top of the page. You can the click on the free gift and add it to your basket.

A number of our products are Multibuy offers which are advertised in our catalogues. For example 'Buy 2 or more and save £3 per item.' In order for the special offer price in the catalogue to be applied you will need to add the correct number of items to your shopping basket. Once this has been done to ensure that the special offer price has been applied please click on update basket.

Complete Savings is a subscription-based savings programme, offering members exclusive cashback rewards. By paying a monthly fee, members can receive a minimum of 10% cashback on purchases made at over 1,000 top UK online retailers. Additionally, they can earn a monthly cashback bonus and enjoy discounts of up to 20% on popular high-street gift cards.

When a reservation or purchase is made with a credit or debit card, the company name associated with the transaction appears on your statement. If you see WLY*Completesave.co.uk on your statement, it refers to the fee for a Complete Savings membership.

There are multiple ways to contact Complete Savings, including the following methods:

Email: customerservice@completesavings.co.uk

Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm

Online: Contact Form

If at any time you are not completely satisfied with your membership, you can cancel it at any time in various ways:

• By phone: call Complete Savings on 0800 389 6960 (free call from UK landlines and mobiles), 8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday.
• Online, https://www.completesavings.co.uk/ : Once you are logged in, you can cancel online in your Profile page.
• By email: customerservice@completesavings.co.uk
• By chatbot: at the bottom right corner of the Complete Savings website, click on the chatbot icon, request to cancel your membership, and follow the steps. You will need to provide your email address and membership number (this can be found in any emails you have received from customerservice@completesavings.co.uk).

Complete Savings Customer Service team will confirm once your membership has been cancelled. Once it has been cancelled, you can continue to use the service and enjoy its benefits until the end of the current contract period. After the end of the contract period, you will no longer have access to the service.