Cookies 

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. The information stored in cookies is safe and anonymous. You can find more information about cookies at https://allaboutcookies.org/.

Chums website uses cookies. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. By using our site, you also consent to the use of these cookies.

Cookies are used on our site for the following reasons:
-To store the content of your online shopping basket whilst you browse the site and to complete an order.
-To compile anonymous aggregated statistics that allow us to understand how users use our website and help us improve the structure of our website.
-We also allow selected third parties to place cookies when you visit our site. Third-party cookies may be left by selected companies who participate with us in marketing programmes. These cookies enable us to monitor which adverts you see and click on to get to our site and to also personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.

Below are links to the companies that we currently allow trusted partner cookies on our website: 

Google Analytics (for monitoring the overall site performance based on analysing visitor and transactional behaviour to ensure an efficient shopping experience): https://www.google.com/policies/technologies/ads/#toc-analytics.

Epsilon (visitor behaviour and advertising network) https://www.epsilon.com/.
We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide anonymous.

Emarsys (email and personalisation) https://www.emarsys.com/en-uk/.
Emarsys use cookies to enhance the user experience via Chums emails by delivering both personalised content and offers whilst ensuring you see the products most relevant to you. Any information collected is not shared with any other third parties.

Facebook (social media, visitor behaviour and advertising) https://www.facebook.com/privacy/explanation/.

Live support (live web chat services): https://www.proprofs.com/.

Konvert (online site browser abandonment service) https://www.iocea.com/ecommerce/exit-intent-technology.

Norton Shopping Guarantee (online marketing program that increases consumer confidence through a trusted third-party endorsement) https://www.nortonshoppingguarantee.com/uk/.

MentionMe (Online refer a friend program). Functional cookies are used if you interact with our refer-a-friend programme. https://mention-me.com/help/privacy_policy_s#cookies. 

Sitegainer (online conversion and A/B testing service) https://www.symplify.com/conversion/home.

Google Optimize (online conversion and A/B testing service) https://support.google.com/optimize/answer/6197440?hl=en#zippy=%2Cin-this-article. 

Webloyalty/ Complete Saving, Shopper discounts and rewards program.
Following a purchase on our website, an advertisement may be displayed by our partner, Webloyalty. For technical purposes, particularly the display of the advertisement on your device, Webloyalty may collect some technical information such as the URL of the last page of our site that you have seen (referrer URL), the name of your browser (name and version) and the date and time of the display of their advertising banner on your terminal. The collected information will be kept in servers located in the Republic of Ireland and will be deleted after a period of no more than thirty (30) days.

We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. Our marketing partner, Epsilon, assists us in managing these technologies. To opt out of our cookies used for this online advertising or to submit a data subject request specific to these technologies, click here.